Support for Custom Fields in the POS Look-Up Response

Stay is enhanced to allow users to customize the fields displayed to a POS system user who performs an account lookup in Stay.

Users can configure the fields in the following sections:

  • Default Settings pop-up screen (Settings ➜ Interfaces ➜ Settings ➜ Point of Sale ➜ Default Settings)

  • Point of Sale Settings pop-up screen (Settings ➜ Interfaces ➜ Settings ➜ Point of Sale ➜ Add) for each POS system configured with the InfoGenesis XML interface.

Details for the customized fields are displayed in the response sent from Stay to an IG POS system when an account lookup is performed in Stay.

To support this enhancement, a new multi-select drop-down list, Reservation Details, has been added to the Account Lookup tab of the Point of Sale Settings pop-up screen and the Default Settings pop-up screen that displays the following fields:

Field

Description

Rate Plan/Package Code

This field is selected and greyed out by default. When selected, the rate plan/package code associated with a reservation for the current property date is sent in the response from Stay.

Available Credit

This field is selected and greyed out by default. When selected, the authorization credit limit of a reservation is sent in the response from Stay.

Add-Ons

When selected, the add-ons available for a reservation for the current property date is sent in the response from Stay. Both the add-on code and add-on name is sent.

Group Code

This field is selected and greyed out by default. When selected, the group code associated with a reservation is sent from Stay.

Company Code

When selected, the company code associated with a reservation is sent from Stay.

Travel Agency Code

When selected, the IATA number and the name of the travel agent associated with a reservation is sent from Stay.

Number of Guests by Age Category

When selected, the number of guests associated with a reservation is sent from Stay.

NRG Indicator & Alias Name

When selected, the status of the NRG badge in a reservation (enable/disabled) and the alias name for an NRG reservation is sent from Stay.

VIP Level

When selected, the VIP status of a reservation is sent from Stay.

Loyalty Level

When selected, the name of the loyalty program associated with a reservation along with the tier details are sent from Stay.

Milestone Events

When selected, an alert is sent from Stay when a guest is enrolled in a loyalty program.

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When the Add-Ons field is selected, a new multi-select drop-down list, Item Categories, is displayed. This field displays the categories available in Stay. An information icon added next to this field displays the following message when hovered upon: The account lookup response will include only the add-ons linked to the selected item categories.

Users can select the preferred categories of add-ons to be included in the response sent from Stay. Only add-ons in a reservation that are associated with the selected categories are included in the response sent from Stay. For example, when the F&B category is selected, only add-ons available in a reservation that are associated with the F&B category are included in the response sent from Stay.

Only the fields selected in the individual and default POS settings are included in the response sent from Stay to IG POS system. When values are not configured for any of the selected fields, an empty response is sent from Stay.